Privacy Policy

1. Information We Collect

• Account details such as name, email, company, and billing information.
• Service data including call metadata, recordings, transcripts, and AI agent interactions.
• Usage data such as device information, browser type, and pages visited.

2. How We Use Information

• Provide, operate, and improve the HVAIA platform and services.
• Deliver support, onboarding, and account communications.
• Train and monitor AI systems to improve accuracy and performance.
• Comply with legal obligations and enforce our terms.

3. Sharing and Disclosure

We do not sell personal information. We may share data with:

• Service providers that help us deliver and maintain the platform.
• Business partners you authorize to integrate with your HVAIA account.
• Legal authorities when required by law or to protect our rights.

4. Data Retention

We retain information for as long as needed to provide services, meet legal requirements, resolve disputes, and enforce agreements.

5. Security

We use administrative, technical, and physical safeguards designed to protect your information from unauthorized access or disclosure.

6. Your Choices

• Access, update, or delete your account information.
• Manage communication preferences in your account settings.
• Request assistance via our Contact Us page.

7. International Transfers

We may process information in countries where we or our service providers operate. We use appropriate safeguards for cross-border transfers.

8. Contact Us

If you have questions about this Privacy Policy, please reach out via Contact Us.